Don't pay twice. Before trying again, check your bank app to see if the payment went through.
Keep your receipt. Save the PIX receipt, the card confirmation or a screenshot of the payment screen.
Try another payment method. If only one service is affected (for example, PIX), you can still pay by card or boleto.
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Need help? Talk to us on WhatsApp +55 11 92232-1448 and send your receipt, the amount and the time of the payment.